Reporting an Incident

Emergencies - Dial 9-1-1
If you have a general emergency, please contact us by dialing 9-1-1 on your telephone.

This page is not designed to accept email or text emergencies. The purpose of this page is to instruct visitors on effectively using the 9-1-1 system, assist visitors in receiving information on ongoing emergencies, and to help connect visitors with the various emergency management organizations that service our county.

When should you use 9-1-1?
Dial 9-1-1 for police, fire, and medical service when a emergency response is needed.

What happens when I call 9-1-1?
When you dial 9-1-1, your call will be received by a communications specialist who takes your information. Then, the appropriate police, fire, or medical team located in your area is notified and service is dispatched.

How do I use 9-1-1?
A quick response depends upon the vital information which you provide about what is happening, its location, and how well your residence and driveway is marked.

Remain calm. Speak Clearly. Provide the communications specialist with the following information:
Your Name
Address of the incident
City you live in and where the incident occurred
What is happening

Please stay on the line with the 9-1-1 Communications Specialist until told to disconnect.
Did you know: Any cell phone can call 911 - whether or not it's activated.
Click here to download information about using a non-active cell phone that you plan to utilize for 911 emergencies.

Emergency Management Agencies

For Non Emergencies
When should you use the non-emergency number?
The non-emergency number is to assist the public when the use of 9-1-1 is not an urgent request or life and property are not in danger. The non-emergency number is answered twenty-four hours a day, seven days a week.
Call 1-269-781-0911 when there is no immediate danger to life or property. (Non-Emergency).
Non Emergency Examples:

Animal Control calls (no threat to public safety)
Miscellaneous Crimes or any type of incident that has occurred at an earlier time/date that needs a police investigation and/or a report.
Miscellaneous calls for service where police or fire assistance would be helpful.
Informational requests related to police or fire activity

Did You Know? You can report non-emergency events in the City of Battle Creek online!

click to file a report