COVID-19 What to expect when you call 9-1-1
 

• If you need emergency services do not hesitate to call 9-1-1. We are responding to emergency calls.
• Our dispatchers will ask questions to determine if you have been exposed or are experiencing symptoms of COVID-19.
• Non-emergency services for police may be taken over the phone.
• Emergency police, fire, ambulance may be wearing protective equipment such as masks, gowns, or eye protection.  Do not be alarmed, this is to protect our first responders so they may continue to serve this community.

Serving Our Community One Call at a Time

The mission of the Calhoun County Consolidated Dispatch Authority is to provide all residents and visitors with a timely and accurate communication link to emergency services. We are committed to answering all calls with professionalism, integrity, and compassion, while efficiently dispatching public safety agencies. With a commitment to continued education and excellence, we are determined to make a difference by helping to save lives and protect property at all times.
The vision statement of the Calhoun County Consolidated Dispatch Authority is to provide an exceptional and reliable public safety lifeline with compassion and integrity in Calhoun County.

CCCDA Budget

View the adopted budget for 2020.
Adopted 2020 Budget (PDF)

Meeting on July 14 @ 2:30 PM

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Meetings are held on the second Tuesday of the month. If the meeting is to be held via Zoom, a link will be provided prior to the meeting.

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Calhoun County 9-1-1

Reporting an Incident

EMERGENCY AND NON-EMERGENCY

EMERGENCY
​CALL 9-1-1

Dial 9-1-1 for police, fire, and medical service when a emergency response is needed.

When you dial 9-1-1, your call will be received by a Communications Specialist who takes your information. Then, the appropriate police, fire, or medical team located in your area is notified and service is dispatched.

Remain calm. Speak Clearly. Provide the Communications Specialist with the following information...

• Your Name
• Address of the incident
• City you live in and where the incident occurred
• What is happening

Please stay on the line with the 9-1-1 Communications Specialist until told to disconnect.

Any cell phone can call 9-1-1 - even if it is not activated.  CLICK HERE for more information related to these phones. ​
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A quick response depends upon the vital information which you provide about what is happening, its location, and how well your residence and driveway is marked.
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NON-EMERGENCIES
CALL 1-269-781-0911

The non-emergency number is to assist the public when the use of 9-1-1 is not an urgent request or life and property are not in danger.

This non-emergency number is answered 24 hours a day, 7 days a week.

Call 1-269-781-0911

Use this number when there is no immediate danger to life or property. (Non-Emergency).

Non Emergency Examples:

• Animal Control calls (no threat to public safety)
• Miscellaneous Crimes or any type of incident that has occurred at an earlier time/date that needs a police investigation and/or a report.
• Miscellaneous calls for service where police or fire assistance would be helpful.
• Informational requests related to police or fire activity

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If you have an emergency, please call 9-1-1.
Any cell phone can call 9-1-1 - even if it is not activated.  CLICK HERE for more information related to these phones. 
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About 9-1-1 and
Un-initialized Cell Phones

Un-initialized cell phones are wireless phones that are not activated for normal calling service but do have the capability of dialing 9-1-1. Even though the caller can reach a 9-1-1 answering point, their location and phone number will not be displayed on the call taker’s screen. This means that the caller must be able to verbally state their location in order to get help. If the caller is unable to speak, the 9-1-1 call-taker will not know where they are or what the problem is. And without a call-back number, the call taker will not be able to contact the wireless service provider for customer records such as a home address or telephone number.

What should you remember if you have an un-initialized cell phone?
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1. If possible use a landline phone to call 9-1-1
2. Be aware of your location so you can verbally advise the 9-1-1 call taker.
3. Give the call taker your location first
4. If disconnected, call 9-1-1 again
5. Be prepared to take the actions the 9-1-1 call taker advises you to do.

If you have an emergency, please call 9-1-1.